RESERVATION POLICY

CANCELLATION / NO SHOW

Pay Now rates are pre-paid and nonrefundable.
Pay Later rates must be cancelled 30 days prior to arrival, by 12pm hotel time, to avoid a penalty of the first two nights’ stay plus tax.
There are particular dates throughout the year when guarantee and cancellation policies may vary.
Exceptions may apply–please see rate rules.

GUARANTEE / DEPOSIT

Check-in time is 3pm and check-out time is 12pm. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you—just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax.

TAXES AND FEES

Standard hotel taxes and tourism assessments are applied to all reservations. 

PETS

Pets are not allowed. Properly documented service dogs are welcome.

SMOKING

Hacienda Beach Club & Residences is a smoke-free property. A $500 USD fine plus a residence recovery fee will be charged for smoking

COVID-19

Our priority is and always has been the health and well-being of our guests and team members. Learn about the steps we're taking to ensure your health and safety here. In compliance with local regulations and guidelines from Mexico's Secretary of Health, some amenities and services may be limited or unavailable during your stay. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.